ISO 9001


ISO 9001 sets out the criteria for a Quality Management System (QMS) and the internationally recognised standard is based on a number of quality management principles including a strong customer focus, the motivation and execution from top management, the process approach and continual improvement. These principles are explained in more detail in ISO’s quality management principles. Using ISO 9001 helps ensure that our customers get consistent, good-quality services, which in turn brings many business benefits to all stakeholders.

BCR designed, developed and implemented our own ‘quality management system’, beginning our journey in late 2019 up until certification in June 2022. Our QMS was created with a view to standardise our customer approach and ensure we remain consistent across all departments from executive management down. With a view to continually improve and grow as an organisation, our QMS has become a powerful business improvement tool to assist us to:

  • Collaborate and partner more effectively with our customers   
  • Continually improve, streamline operations and reduce costs
  • Enhance our competitive advantage within our industry
  • Remain resilient and continue to grow our sustainable business
  • Display our strong corporate governance
  • Work effectively with stakeholders with the supply chain

To view our ISO 9001 Certificate, please click here


In 2016, the Australian Border Force (formally Australian Customs Service) launched the Australian Trusted Trader (ATT) programme. This voluntary trade facilitation initiative recognises businesses that have a secure supply chain and compliant trade practices.

It also rewards ATT accredited businesses with a range of trade facilitation benefits. Australian Trusted Trader brings Australia in line with key international trading partners, joining over 70 countries with similar Authorised Economic Operator (AEO) programmes.

Are you thinking of becoming an Australian Trusted Trader? Do you have questions about the process and what is required? Are your current suppliers ATT accredited?

Contact BCR to learn more about the process of becoming an accredited Australian Trusted Trader and how working with an accredited ATT provider can benefit your business.